Shipping Policy

At Tourza Commerce Private Limited (“Tourza”, “we”, “our”, or “us”), we are committed to delivering your orders safely, efficiently, and within the estimated delivery timelines across India.

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📍 1. Delivery Coverage

We deliver to serviceable pin codes across India, subject to availability of our logistics partners. Our delivery network may cover:

• Metro cities
• Tier-2 and Tier-3 cities
• Selected remote and rural locations

Delivery availability can be checked by entering your delivery pin code at checkout.

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⏱ 2. Delivery Timelines

The estimated delivery time after order processing is generally:

• Metro Cities: 2–4 business days
• Tier-2 & Tier-3 Cities: 4–6 business days
• Remote Areas: 6–9 business days

Note: These delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, operational issues, and other circumstances beyond our reasonable control.

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📦 3. Order Processing Time

• Orders placed before 2:00 PM IST may be processed on the same or next business day.
• Orders placed after 2:00 PM IST, on weekends, or on public holidays will generally be processed on the next working day.
• During sales, promotional campaigns, festive periods, or periods of unusually high order volume, additional processing time may be required.

Order processing time is separate from the delivery time mentioned above.

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💰 4. Shipping Charges

• Free Shipping is available on eligible orders above ₹1,999.
• For orders below the free-shipping threshold, applicable shipping charges will be displayed at checkout.
• Shipping charges, where applicable, will be clearly communicated before the order is placed.

Tourza reserves the right to change shipping charges or free-shipping eligibility from time to time.

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📲 5. Order Tracking

Once your order has been dispatched, you may receive:

• Email confirmation containing tracking information
• SMS or WhatsApp updates, where applicable
• Courier tracking updates from our logistics partner

Where available, you may also track your order through the My Orders section of your Tourza account.

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📦 6. Multiple Shipments

If an order contains multiple products, we may ship the products separately depending on product availability, warehouse location, or logistics arrangements.

• Products may arrive in separate packages.
• Each shipment may have a separate tracking number.
• Delivery dates may vary between different shipments from the same order.

You will receive the applicable tracking information for each shipment.

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🚫 7. Failed Delivery Attempts

Our delivery partners may make up to 3 delivery attempts depending on their operational policies. A delivery attempt may fail due to reasons including:

• Customer unavailable at the delivery address
• Incorrect or incomplete address
• Customer refusing delivery
• Inability to contact the recipient
• Local delivery restrictions

If delivery cannot be completed after the applicable attempts:

• The shipment may be returned to our warehouse.
• For prepaid orders, a refund may be processed subject to our applicable Return & Refund Policy.
• Any applicable shipping, return, or other charges may be deducted from the refund where permitted.

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💵 8. Cash on Delivery (COD)

Cash on Delivery may be available for selected orders.

• COD availability depends on the delivery pin code.
• COD availability may also depend on order value and other eligibility criteria.
• COD may not be available for certain products, locations, or promotional orders.

The available payment options will be displayed during checkout.

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🌍 9. International Shipping

Currently, Tourza Commerce Private Limited does not offer international shipping. Our products are currently delivered only within India to serviceable locations.

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⚠️ 10. Delays & Delivery Issues

Although we make reasonable efforts to deliver orders within the estimated timelines, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Severe weather conditions
• Natural disasters
• Courier or logistics partner delays
• High order volumes
• Festive seasons and public holidays
• Transportation disruptions
• Remote or difficult-to-service locations
• Government restrictions or regulatory requirements
• Incorrect or incomplete delivery information

Where we become aware of a significant delivery delay, we will make reasonable efforts to provide an update through the available communication channels.

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📦 11. Lost or Damaged Shipment

🔹 Lost in Transit If your shipment appears to be lost in transit:

• Contact us as soon as possible after the expected delivery date.
• We will coordinate with the applicable courier or logistics partner to investigate the shipment.
• Depending on the outcome of the investigation, we may provide a replacement or refund where applicable.

🔹 Damaged on Delivery If you receive a package that appears damaged:

• Take clear photographs or videos of the package before opening it, where possible.
• Take photographs/videos of the product and packaging after opening.
• Contact our support team as soon as possible.
• Provide your Order ID along with the relevant photographs/videos.

Email: info@tourzacommerce.com Our team will review the issue and take appropriate action in accordance with our Return & Refund Policy.

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📝 12. Address Changes

• Delivery address changes may be requested before dispatch.
• Once an order has been dispatched, the delivery address generally cannot be modified.
• Any address change is subject to operational feasibility and confirmation by our logistics partner.

Please carefully verify your name, mobile number, address, city, state, and pin code before placing your order.

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📦 13. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information. If an order cannot be delivered because of an incorrect, incomplete, or invalid address:

• Additional delivery attempts may be subject to courier policies.
• The shipment may be returned to our warehouse.
• Any applicable return shipping or other charges may be deducted from the refund where permitted.

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📞 14. Contact Us

For shipping, delivery, tracking, or order-related queries, please contact us: Tourza Commerce Private Limited 📧 Office Email: info@tourzacommerce.com 📧 Alternative Email: tourzaacommerce@gmail.com 🌐 Website: https://tourzacommerce.com Registered Office:
Office No. F2, 20 Rishi Colony,
Tonk Road, Jaipur,
Jaipur, Rajasthan – 302015,
India. CIN: U47912RJ2026PTC112284

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Last Updated: 13 July 2026