Terms & Conditions

Welcome to Tourza Commerce Private Limited (“Tourza”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website, creating an account, placing an order, or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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📌 1. Company Information

Company Name: TOURZA COMMERCE PRIVATE LIMITED CIN: U47912RJ2026PTC112284 Registered Office Address: Office No. F2, 20 Rishi Colony, Tonk Road, Jaipur, Rajasthan – 302015, India. Website: https://tourzacommerce.com Email: info@tourzacommerce.com Alternative Email: tourzaacommerce@gmail.com

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👤 2. Eligibility

• You must be at least 18 years old to use this website and place orders.
• You must have the legal capacity to enter into a legally binding contract under applicable Indian law.
• By using our website, you confirm that the information you provide is accurate and complete.

If you are accessing the website on behalf of another person or entity, you confirm that you are authorized to do so.

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🧾 3. Account Responsibility

If you create an account with Tourza:

• You agree to provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for activities carried out through your account.
• You must notify us promptly if you suspect unauthorized access to your account.
• You must not share your password or account credentials with unauthorized persons.

We reserve the right to suspend, restrict, or terminate an account where we reasonably believe there has been misuse, fraud, unauthorized activity, or violation of these Terms.

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🛍 4. Products & Pricing

• Product descriptions, images, specifications, colours, sizes, and other information are provided for general information and may occasionally contain errors.
• Product colours may appear slightly different depending on your device or screen settings.
• All prices are displayed in Indian Rupees (INR/₹).
• Applicable taxes, including GST where applicable, will be displayed or incorporated in the price as required by law.
• Shipping or other applicable charges may be added at checkout.

We reserve the right to:

• Change product prices
• Modify product specifications or descriptions
• Correct pricing or listing errors
• Change product availability
• Limit quantities available for purchase
• Cancel orders affected by pricing, listing, inventory, or technical errors

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📦 5. Orders & Acceptance

Placing an order through our website constitutes a request or offer to purchase the selected products.

• After placing an order, you may receive an order acknowledgement through email, SMS, WhatsApp, or other available communication channels.
• An order acknowledgement does not necessarily constitute final acceptance of the order.
• The order will be considered accepted when Tourza confirms the order for processing or dispatch, subject to applicable law.

We may cancel or decline an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Inventory discrepancies
• Payment issues
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorized activity
• Technical or system errors
• Other legitimate business or legal reasons

If a prepaid order is cancelled by us, the applicable refund will be processed in accordance with our Refund & Returns Policy.

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💳 6. Payments

We accept the payment methods made available during checkout, which may include:

• UPI
• Debit cards
• Credit cards
• Net banking
• Digital wallets
• EMI, where available
• Cash on Delivery, where available
• Other payment methods displayed at checkout

Payments may be processed through authorized third-party payment gateways. Tourza does not directly store your complete debit or credit card details. You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

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🚚 7. Shipping & Delivery

Delivery timelines and shipping charges depend on the delivery location, product availability, and applicable shipping method. We currently deliver within India to serviceable locations. Estimated delivery timelines and applicable shipping charges are provided in our Shipping & Delivery Policy and/or during checkout. Delivery may be delayed due to circumstances including:

• Courier or logistics partner delays
• Weather conditions
• Natural disasters
• Public holidays
• Festive periods or unusually high order volumes
• Transportation disruptions
• Remote location constraints
• Government restrictions
• Other circumstances beyond our reasonable control

For complete information, please refer to our Shipping & Delivery Policy.

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🔁 8. Returns, Exchanges & Refunds

Returns, exchanges, cancellations, and refunds are governed by our applicable Return & Refund Policy. Please review the Return & Refund Policy before placing an order for information regarding:

• Return eligibility
• Return period
• Non-returnable products
• Exchange conditions
• Cancellation
• Refund processing
• Return shipping charges

By placing an order, you agree to the applicable terms of our Return & Refund Policy.

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🧠 9. Intellectual Property

Unless otherwise stated, all content available on this website, including:

• The “Tourza” brand name
• Logos and trademarks
• Product photographs and images
• Product descriptions
• Graphics and visual elements
• Website design and layout
• Text and written content
• Software and website functionality

is owned by, licensed to, or otherwise lawfully used by Tourza Commerce Private Limited and is protected by applicable intellectual property laws. You must not, without our prior written permission:

• Copy or reproduce our content
• Modify or create derivative works
• Republish or redistribute our content
• Use our trademarks or branding
• Commercially exploit our website content
• Scrape or systematically collect website content

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🚫 10. Prohibited Activities

You agree not to:

• Use our website for any unlawful or fraudulent purpose
• Provide false, inaccurate, or misleading information
• Attempt to gain unauthorized access to our website, systems, or accounts
• Attempt to hack, disrupt, damage, or interfere with website functionality
• Introduce viruses, malware, malicious code, or harmful software
• Use bots, crawlers, scraping tools, or automated systems without authorization
• Attempt to bypass security measures
• Use another person’s account without authorization
• Upload or transmit unlawful, abusive, defamatory, threatening, or harmful content
• Engage in activities that may adversely affect the website or other users

We may restrict or terminate access where we reasonably believe these Terms have been violated.

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💬 11. User Content

If you submit reviews, ratings, comments, photographs, feedback, testimonials, or other content to us:

• You confirm that you have the necessary rights to submit such content.
• You confirm that the content does not violate applicable law or third-party rights.
• You must not submit fraudulent, defamatory, abusive, or misleading content.

By submitting content, you grant Tourza a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, adapt, and distribute the content for legitimate business, promotional, marketing, and operational purposes, subject to applicable law. We reserve the right to remove content that violates these Terms or applicable law.

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⚠️ 12. Disclaimer & Limitation of Liability

To the extent permitted by applicable law:

• We make reasonable efforts to keep website information accurate and up to date.
• We do not guarantee that the website will always be available, uninterrupted, or completely error-free.
• We are not responsible for temporary website interruptions caused by maintenance, technical failures, or circumstances beyond our reasonable control.
• Tourza will not be liable for indirect, incidental, special, or consequential losses to the extent permitted by applicable law.
• Where legally permissible, our liability relating to a specific order will be limited to the amount paid for the relevant product or order.

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

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🌐 13. Third-Party Links & Services

Our website may contain links to third-party websites, applications, payment gateways, social media platforms, or other services. These third-party services may operate under their own terms and privacy policies. Tourza Commerce Private Limited is not responsible for the content, availability, security, or privacy practices of third-party websites or services, except to the extent required by applicable law.

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⚖️ 14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes arising out of or relating to these Terms, our website, or purchases made through our website shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India. Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer protection laws.

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🔄 15. Changes to These Terms

We may update, modify, or revise these Terms & Conditions from time to time. Updated Terms will be published on this page, and the revised version will become effective from the date stated in the updated Terms unless otherwise required by applicable law. Your continued use of our website after the updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

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📞 16. Contact Us

For questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact us: TOURZA COMMERCE PRIVATE LIMITED CIN: U47912RJ2026PTC112284 Registered Office: Office No. F2, 20 Rishi Colony, Tonk Road, Jaipur, Jaipur, Rajasthan – 302015, India. Office Address: 212 Khasra No. 112, II Floor, Okay Plus Center Plaza, Durgapura, Jaipur, Jaipur – 302018, Rajasthan, India. 📧 Email: info@tourzacommerce.com 📧 Alternative Email: tourzaacommerce@gmail.com 🌐 Website: https://tourzacommerce.com

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Last Updated: 13 July 2026